Search Results for ‘US’

Using psychological principles in the customer journey

FinTech responds to the pandemic: Supporting businesses

KAE’s 2020 Predictions: Customer Experience

Status check: China’s FinTech regulatory landscape

How is FinTech enabling financial inclusion?

Digital-only brands & customer experience: pop-up stores

CX Lesson 4: Cart abandonment shouldn’t be used as a KPI

Using AI in the fight against fraud

Lesson 3: Customer expectations rise with competitor offerings

Travel experiences: Rethinking the customer journey

Vantage: ClauseMatch

Lesson 2: You don’t always need to wow your customers to drive brand advocacy

Lesson 1: Don’t use NPS as a single metric

Using topic modelling to find meaning in text-based data

The importance of storytelling in Customer Experience

Status Check: Real-Time Payments in the US

Nudging customers towards better decisions

Digital Banks – Business Models

Customer Experience Predictions 2019

Emotional Engagement in the Customer Journey

A very merry customer experience

FinTech Guide for Global Citizens: Conclusion

Engaging employees to create magical customer experiences

The observer problem and customer experience

Voice of the Customer in Retail Banking

The Evolution of Customer Experience in B2B Payments

Incumbent Choices in Business Strategy

CXFS – Customer Experience For Financial Services

Understanding What Makes Your Customers Tick – Part III

Understanding What Makes Your Customers Tick: Part II

Understanding What Makes Your Customers Tick

The Importance of CX in Business Travel

Canadian FinTech: Emerging from the shadow of the US?

Customer Experience in Airlines

IoT and the Insurance Industry

Getting to know your customers before they do

Customer Experience in the B2B space

Investing in Customer Experience

Customer Experience

Financial Inclusion: The Triple Win?

Financial Inclusion: SMEs

Financial Inclusion: Borrowing

Financial Inclusion: Payments

Financial Inclusion: Savings

New Blog Series: The Road to Financial Inclusion

The US playing catch-up with FinTech hubs globally

Contact Us

Vantage: Aire

Credit scoring: Going alternative

How AR has evolved to play an important role in CX?

FinTech health check: Covid-19

e-Currencies – a potential success story?

Brand values: considerations for your organisation

Hyper-localisation: a retail reality that is here to stay

Top 3 trends in VC investor strategies

Vantage: Barzahlen

Financial Infrastructure: The FinTech way

Vantage: Tink

Card acquiring trends in the Caribbean

Robotic Process Automation – AI under the microscope

FinTech year in review

The future of invisible payments

Vantage: Pynk

The threat of tech giants to the financial services space

Gemma Bowley

Why do high yield cash deposit accounts vary so much?

How Fintechs are outcompeting traditional banks for the millennial market

The importance of personalised travel

Vantage: Silot

Will stablecoins be able to sail into the mainstream?

Vantage: OakNorth

Andrea Ronnberg

James Lawley

News: The FinTech Feed

News: The FinTech Feed

Chatbots – The future of CX? Part II

News: The FinTech Feed

News: The FinTech Feed

Vantage: Apiax

Vantage: Breathe Payments

News: The FinTech Feed

Newsletter Subscription

Vantage: Elevator Lab

LatAm: The new kid at the FinTech table

The Paypers B2B Payments and Fintech Guide 2019

Creating a successful consumer rewards proposition

Vantage: The Open Insurance Initiative

Vantage: Monzo

P2P Lending in China: A World beyond Payments

News: The FinTech Feed

South Korea, a FinTech Hub-To-Be?

News: The FinTech Feed

Payments at the tip of your fingers

News: The FinTech Feed

Partner announcement

Partner announcement

Successful brands are keeping promises

News: The FinTech Feed

Digital Banks: Value Propositions

Chatbots – The future of CX? Part I

News: The FinTech Feed

Juan Perez

Making the best of a (potentially) bad CX situation

Vantage: Solna

Recap: FINTECHMATTERS Summit 2018

Your Career

Does emotional intelligence make you stronger?

Vantage: Blockchain Slovakia

CXC EU 2018

Global FinTech Bridges: Who, Where & How Many?

Vantage: Neotas

Fintech Guide For Global Citizens: Payments

Vantage: TicketCo

Bethany Armstrong


Aleksandra Perenc

The Road Ahead for FinTech in Europe

VANTAGE: MKB Fintechlab

PISPs and how they are improving the payment experience

Ilhan Beratli

FinTech vs. the High Street: Mind the (CX) Gap

Fintech Guide For Global Citizens: Remittances


Rachel King

CX For Financial Services Conference 2018

Winning in the Middle Market

Fintech Guide For Global Citizens: Banking

Vantage: Starling Bank

Vantage: Crassula

Mobile’s mission to conquer in-store payments

Mobile’s mission to conquer in-store payments

FinTech Guide For Global Citizens: Intro

Budapest puts on a FinTech show

FinTech Vantage: Brolly

FinTech Vantage: Credit Kudos

FinTech Vantage: iCompareFX

The role of bill payment in restaurant CX

FinTech Vantage: MineralTree

InsurTech: At the crest of a digital revolution?

Framing CX as distinct growth opportunities

Fintech Vantage: TicketCo

FinTech Collaboration: The view from CPI Europe Summit

FinTech at a Crossroad: The Development of the B2B Space in China

Cryptocurrencies & The Case for Commercial Payments

How To Fund a FinTech: A Closer Look at Crowdfunding

Top FinTech Trends in 2017 & What to Watch Out For in 2018

Taking The Lead With CX in 2018

FinTech Vantage: Bud

What to Expect on the Eve of Open Banking in the UK?

Mattias Attbom

FinTech Vantage: Flender

Black Friday: Stick, Twist or Double Down for Retailers

Global Commercial Cards & Payments Summit 2017

FinTech Vantage: Tillit

CX in Supermarkets & The Hunger for Technology

FinTech Vantage: Tide

FinTech Vantage: Anyfin

FinTech Vantage: Valoot

FinTech Vantage: Stacc

FinTech Vantage: Digital Fineprint

FinTech Vantage: Everledger

The NHS Patient Experience

The Latin American FinTech Scene

FinTech Vantage: Cygnetise

Behaviour, Perceptions and Differences

PSD2: A wolf in sheep’s clothing for FinTechs?

Blockchain: A Healthcare Warning for All That Hype

FinTech Collaboration: B2B Payments in Asia Pacific

Labour’s plans to stop the clock in support of branch-led banking

FinTech in B2B Payments: A Case for Collaboration?

Transparency, Expectations, Strategy

FinTech in Hong Kong

Commercial Cards & Payments Summit Europe 2017

The Payments Ecosystem: A Brave New World


From regional financial hub to global FinTech capital?

The Digital Lending Landscape

Hola FinTech!

The role of RegTech in the FinTech world

FinTech In Japan: a Case Study Of Kaizen?

Shona Sabah

Natalja Sudorgina

Alternative SME Lenders
Battle On

The Blockchain Conference for Finance


FinTech Growth: Testing the Nordic Waters

CPI Global Commercial Cards & Payments Summit 2016

Blockchain: A work towards maturity

A global FinTech beauty parade

FinTechs in the B2B payments space

FinTech hubs swap competition for collaboration

Ane Unamuno

The winds of change buffet cross-border payments

A Question of Partnership

Global FinTech investment struggles to retain pace

FinTechs: A Question of Acquisition or Partnership

Challenges in Cracking the Chinese FinTech Space

When Insurance gets its hands on Blockchain: Insurtech?

A Masterpiece in the Making for FinTechs?

FinTech Disruption in the Banking Space

Making Healthy Relationship Investments

Regulatory Sandbox

The awkward party invite?

Who will win the battle to become Europe’s FinTech capital?

Matyas Fekete

Commercial Payments under the Scrutiny of New Technology

CPI Asia-Pacific Summit 2016

Shining the spotlight on the
Asia-Pacific region

CPI’s Europe Commercial Cards & Payments Summit 2016

‘The Interchange Debate’ Panel

Market Sizing

Competitor Intelligence

Best Practice


Proposition Refinement





Disaster Recovery

Challenging conditions in UK retail for Islamic Finance

Exploring Content Discovery

Cookie Policy


Juan Zafra


Privacy Policy




Core Staff