Actionable market intelligence and consultancy

Helping you grow and create a sustainable future for your business. We assist you in navigating complex risks and uncertainties and designing the right strategy.

Financial Services

Spotlight

An insider’s perspective:

Why sustainability and ESG matters to the commercial payments industry and the 3 roles it can play in moving the needle

January, 2024

Author: Chris Holmes, Senior Vice President, KAE

Segments we serve

Commercial and consumer payments

Card issuing and card acquiring

Retail, SME and commercial banking

Wealth and asset managment

Fintech

Insurance

We provide strategic insights and advisory across the financial ecosystem to help you:

Develop, implement and review your corporate, organizational and ESG strategy

Develop and expand your product offering

Size the current markets you operate in as well as future opportunities to help prioritize investment cases

Segment and understand your customer base

Understand your customer needs and their sentiment for your products

Monitor and assess your competitors’ pricing to help you optimise your own pricing to protect margins while maintaining customer satisfaction

Test your product ideas with your customer base

Develop optimal communication strategy that resonates with your customers

Design the best digital product experience

Design optimal sales and partnership ecosystem for your business

Key questions we help you answer

  • How can you sustain and grow your business?

    What are the size and opportunity, obstacles, etc. for prioritising and entering new markets, segments and use cases?

    Who are your competitors, both now and on the horizon?

    What differentiates you from the market?

    What are the main trends shaping your market in the near to long term? Which ones will have the biggest impact on your business and your customers? What are the threats and opportunities relating to these trends?

    How can you build loyalty with your most valuable customers?

    Where should you focus efforts in regard to Sustainability and ESG?

  • What does the product landscape look like in your market?

    How does your solution benchmark against the competition?

    How can you design a product and experience that resonates with the customer/user and meets their wants, needs and jobs-to-be-done?

    Which products, features and benefits are most important?

    Which product features need to be prioritized to maximize your revenue share?

    What is the optimal user and customer experience / customer journey? What areas should you target across product and experience to improve NPS?

  • Who are your customer segments / user groups and what matters to them?

    What is the ideal value proposition and what’s your USP?

    What is the most effective way of communicating your value proposition and USP to new and existing customers?

    How do you improve your customer acquisition and retention through messaging across touchpoints?

    How does your Marketing compare to your peers? And what inspiration can you garner from other industries?

    How do you price a solution to optimize revenue, and that is competitive in the market?

  • How do you design your sales and partnership ecosystem aimed at maximizing revenue acquisition and meeting customer needs?

    How should you structure sales and business development teams and incentivize them (based on industry best practice)?

    What does organisational and GTM best practice look like in your industry and adjacent / innovative industries?

Services in focus

Payment advisory

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Digital user experience advisory

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Next-Level Lending: Maximising convenience with personal loan applications for today's borrowers.

Part 1 - Power-Up Pre-approvals

This 3-part article series will explore the digital transformation behind consumer lending and uncover how newer market entrants are enhancing the borrower application journey, boosting consumer confidence and drive higher conversion rates.

Learn more

Digital user experience

Spotlight

Coming in September

ESG Barometer

A survey designed to gauge current ESG adoption maturity levels, gain insight into the ESG product agenda and understand the current state of play in sustainable finance.

Fill out the survey and get the detailed findings report with key trend analysis from our team.

Learn more and take the survey

Explore our insights

Pain points analysis: SME’s views on working with financial service providers

Client Success in Finance and Strategy

Assisting a global financial institution with designing its SME cross-border payment proposition

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Helping the client understand customer needs for the commercial banking product under development

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Assisting a global financial institution with designing its merchant acquiring strategy

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