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Our latest thinking on the issues that matter most in business and management.
Merchant Payments Ecosystem event 2024
Key takeaways
The 17th annual Merchant Payments Ecosystem (MPE) conference brought together industry experts and leaders in Berlin to explore the latest trends and challenges in the payments landscape. As ever, conversations centred around the latest innovations and regulatory developments, but a clear theme emerged:
“Don’t start with technology. Start with the problem you’re trying to solve, and work backwards from there, to identify which solutions to use.”
Gen Z
Understanding Generation Z
Generation Z describes those born between mid-to-late 1990s and early 2010s, and now includes adults aged 18-25. The cohort now represents close to 18% of the UK population, and it will make up 1/3 of the working age population by 2030, making this segment the one holding considerable purchasing power. It is therefore important to understand the challenges and needs this cohort is facing to offer the most suitable financial products.
Spotlight
An insider’s perspective:
Why sustainability and ESG matters to the commercial payments industry and the 3 roles it can play in moving the needle
January, 2024
Author: Chris Holmes, Senior Vice President, KAE
Check out our latest thinking on the Financial Services market
What does it take to build a successful card programme?
Delve into Marqeta's livestream on building a successful card programme where our Cards and Payments expert, Chris Holmes, shares his views about how relationships are an indispensable aspect of building and launching a successful card programme.
Helping you better serve Small and Medium sized SMEs
Medium-sized businesses generate significant value to the EU. To help you better understand and serve this segment, we invite you to watch the research briefing with VISA, where our expert, Ane Unamuno, shares her views on the subject.
5 reasons for small businesses to embrace peer to peer payment platforms and drive customer satisfaction
Peer to peer (P2P) payment platforms offer convenience, security and cost-effectiveness, making them a valuable asset in the arsenal of any business looking to meet customers where they are at, by allowing them to pay for goods and services in ways they are more comfortable with. Here, we will explore how SMEs can best utilise them to accept payments.
Pain points analysis: SMEs views on working with financial service providers
Spotlight
4 key ingredients
Designing an effective Customer Journey Map
A user-friendly customer journey is key to attracting and retaining clients and many customers these days value the experience as much as the product or service provided. Creating an effective Customer Journey Map is a central part of designing a smooth and satisfying client experience. Join us in exploring 4 key ingredients that go into creating a high impact Customer Journey Map to help you create customer delight.
Digital user experience
Next-Level Lending: Maximising convenience with personal loan applications for today's borrowers.
Part 1 - Power-up pre-approvals
This 3-part article series will explore the digital transformation behind consumer lending and uncover how newer market entrants are enhancing the borrower application journey, boosting consumer confidence and drive higher conversion rates.
Part 2 - Check my rate
This part 2 of a 3-part article series on lending looks at how the most tech savvy personal loan providers are reducing online application abandonment, giving customers the flexibility they expect, and improving their margins with streamlined customer screening.
Part 3 - Mobile optimisation
This part 3 of a 3-part article series on lending looks at how the personal loan landscape is often falling behind other products when it comes to the in-app mobile customer journey.
Climate change and sustainability
Takeaways from Innovation Zero 2023: Key challenges on the way to net zero
Four key challenges emerge as the industry needs to innovate at pace to be able to deliver on the net zero commitment.
Corporate sustainability in times of crisis
Following the incremental growth in sustainability awareness and activity over the past two decades, there has been a particular push over recent years to incorporate ESG as part of corporate strategy.
Spotlight
Coming soon
ESG Barometer
A survey designed to gauge current ESG adoption maturity levels, gain insight into the ESG product agenda and understand the current state of play in sustainable finance.
Fill out the survey and get the detailed findings report with key trend analysis from our team.
Explore our latest thinking:
Business Technology
ERP + accounting software:
The 5 value drivers for 2023 and beyond.
Discover where the ERP and accounting industry is headed and what top value drivers are in focus for both providers and their customers in 2023 and beyond. Fill out the form below and get instant access to the report.