Best Practice involves learning from leaders both within and beyond your industry.

best practice


‘How to’ in existing markets

  • How did Company X migrate customers to new channels without negatively affecting sales?
  • What did Company Y do to successfully rationalise (or expand) its service lines?
  • How did the market leader redesign their sales processes to reduce attrition so much?
  • What are the best examples of pricing portfolio management in our industry?
  • How did our competitors deploy their digital strategies, and what were the returns on their investments?

Success in new markets

  • How have firms from our industry successfully entered adjacent markets?
  • Can we anticipate threats from new entrants who have been successful in other markets?
  • How have companies in other markets overhauled their operating models to attract higher value customers?
  • How does our NPD process stack up against best-in-class firms from around the world?
  • How have challenger brands built their service capabilities in countries A, B and C?

We know the limits, and stop when we reach them. We emphasise practicality in our approach and offer service continuity within our specialist intelligence team.