News: The FinTech Feed

Using psychological principles in the customer journey

How minimising bad experiences, giving customers choice and a sense of control, and sticking to habits can help improve customer experience

Credit scoring: Going alternative

FinTechs are utilising alternative data to develop fundamentally new approaches to credit scoring

How AR has evolved to play an important role in CX?

Augmented reality is starting to fill in genuine gaps in the customer experience, easing pain points and simplifying customer journeys

FinTech responds to the pandemic: Supporting businesses

How are FinTechs adapting their solutions to support small businesses and the self-employed

FinTech health check: Covid-19

What the current Covid-19 pandemic means for the global FinTech industry

e-Currencies – a potential success story?

Exploring the potential of central bank digital currencies