Written by: KAE
Our weekly round-up of the latest FinTech news, featuring Google, Alipay, RBS and N26!
Five ways great employee experience leads to better CX
Happy and engaged employees create better experiences, which leads to a more satisfied and loyal customer base
Blockchain as a new bedrock in supply chain management?
Embedding Blockchain-powered technology within supply chains could hold various advantages for the industry
What will the “new normal” look like for retail?
Adjusting in-store and online shopping experiences to address new realities
Aneesh Varma, Founder and CEO of Aire sheds light on how alternative data can help lenders better assess credit risk
Using psychological principles in the customer journey
How minimising bad experiences, giving customers choice and a sense of control, and sticking to habits can help improve customer experience
Credit scoring: Going alternative
FinTechs are utilising alternative data to develop fundamentally new approaches to credit scoring
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