We provide market leading Customer Experience (CX) propositions to tackle our client’s
most pressing challenges. Our differentiation comes from a unique combination of
advisory expertise, research acumen and our proprietary KX:model
We conducted the world’s largest telco acquisition and retention study on behalf of a global network provider
A global network provider wanted to identify the most significant drivers for churn and reasons for choosing a mobile operator
We helped a large insurance provider measure the gap between their customers’ experience and expectations across multiple journeys
The insurance provider wanted to understand whether they were delivering on their customers’ expectations and where there might be room for improvement
We helped one of the UK’s largest private healthcare providers to reinvent their customer strategy
One of the UK’s largest private healthcare companies wanted to understand the attitudes and behaviours of specific customer segments in order to reframe their customer strategy
We helped a multi-national insurance provider automate the analysis and reporting of their customer experience tracker survey
An insurance provider wanted to automate the analysis and output delivery of their ongoing customer experience tracker survey to ensure that critical insights were not lost in the noise
We assisted a leading UK telco company in improving customer experience and loyalty
A leading telco company wanted to develop a better understanding of their position within the UK quad-play space
We supported a large global bank in identifying and shaping the optimal mobile customer experience, helping them reach their growth objectives
The world’s second largest issuer wanted to shift customers engagement from branch to mobile, announcing an ambitious target for increased mobile-app use by 2020
KAE’s first in a new blog series explores how machine learning can add even more value to the measurement of experience.
How do new payment solutions ease friction & improve customer satisfaction?
To achieve an organisation’s maximum potential, customer experience should be viewed through both sustaining and transformational perspectives
Top trends and takeaways from this year’s Business Travel Show
12 key lessons from events last year to drive CX change in 2018 and beyond
The hype is inescapable, but can retailers ‘beat the house’ and improve customer experience in the process?
With ratings falling, do traditional and low-cost carriers need to refocus their investment in CX?
Is technology translating to a superior customer experience?
Are customers ready to deepen their relationship with insurers?