How will customer experience evolve in the year ahead?
As payments continue to vanish as a physical process, what can financial service providers learn from other innovative businesses?
Pop-up stores are allowing digital-only brands to engage with customers
Cart abandonment is not the most effective method of measuring customer satisfaction in isolation; it must be cross-referenced with other channels
Through better data mining, travel providers can deliver more personalised experiences and increase customer loyalty
A KAE customer experience masterclass
Examining how travel experiences fit into the broader customer travel journey and ways in which online sellers of experiences can approach their customers
We spoke to Valentina Kristensen, Director of Growth and Communications at one of the most valuble FinTechs in Europe, OakNorth
Chatbot shortcomings and solutions
A KAE customer experience masterclass
KAE presents its proprietary text analytics capabilities and explains how the text-based data available online can be used to guide business decisions
“Once upon a time…”
Tatra banka's innovation hub, Elevator Lab allows FinTechs to maximize their potential
Three successful strategies emerging in the world of consumer rewards
We interviewed Monzo's Simon Balmain...
Can kept promises help your business to enhance sales and customer loyalty?
Using insights from behavioural economics to improve customer experience
Chatbots have surged in popularity, but will they stand the test of time?
What does 2019 have in store? Hover over our predictions to see more!
The highs and lows of emotional engagement...
Clarity, transparency and the voice of the customer...
Behind the scenes, retailers have been working tirelessly in a bid to win big this Christmas
Solna is on a mission to empower a generation of entrepreneurs to turn their passions into profit
The role of employees in customer experience and the impact of employee engagement programmes
How an empathic yet negative reply from an online grocery farm made me think of Emotional Intelligence and has increased my perception of a company’s brand
Will an increasing reliance on measurement call time on NPS?
In November 2018, the FCA introduced new requirements for banks...
A roundup of the key takeaways from CXC EU 2018
TicketCo is striving to create a new global standard for all event payments
KAE has identified four evolving trends in customer experience for B2B payments
The payment provider who are staying ahead of the curve...
We hear from János Pereczes, Managing Director of Hungary's first bank-backed financial innovation lab
Online review analysis reveals a startling difference between user feedback for traditional vs. Fintech FS companies
Four themes top-of-mind for America’s leading customer experience professionals
Hellas Direct are making waves in the insurance sector - here's how they have revolutionised the industry with their cutting edge technology...
Key findings from our most recent research on the painpoints in the banking industry
Forecasting the RoI of optimised change programmes
Starling Bank, the challenger bank recently named as the Best British Bank of 2018, has CX firmly on its mind
Providing payment innovation to Eastern European businesses
From cash to card to mobile? We take a look at some of the most prominent mobile payment solutions across the globe
Moving from touch point satisfaction to painpoint satisfaction
KAE’s first in a new blog series explores how machine learning can add even more value to the measurement of experience.
How do new payment solutions ease friction & improve customer satisfaction?
To achieve an organisation’s maximum potential, customer experience should be viewed through both sustaining and transformational perspectives
Top trends and takeaways from this year’s Business Travel Show
12 key lessons from events last year to drive CX change in 2018 and beyond
The hype is inescapable, but can retailers ‘beat the house’ and improve customer experience in the process?
With ratings falling, do traditional and low-cost carriers need to refocus their investment in CX?
Is technology translating to a superior customer experience?
Are customers ready to deepen their relationship with insurers?
The latest infographic by KAE on patient experience, painpoints and pathways to improvement...
How private healthcare companies can adopt best practice to meet the expectations their new customers don't know they have yet
Reflecting on B2C practices can help strengthen customer experience strategies in B2B
Utilising behavioural psychology is essential for organisations who want to improve their customers’ experiences.
Investment in CX is still too low, despite a chance for material growth in margin
What is the potential impact upon customer satisfaction and the future of branch-led banking?
As we move further into the internet age, companies need to adapt to higher expectations of information transparency
To contact the Customer Experience Team, please email CX@kae.com
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