12th - 18th August
Chatbot shortcomings and solutions
5th - 11th August 2019
If you don't evolve with compliance, you're at significant risk
29th July - 4th August 2019
Turning complex regulations into binary, yes-or-no answers
22nd - 28th July 2019
15th - 21st July 2019
Simplifying the merchant payment sector...
8th - 14th July 2019
A KAE customer experience masterclass
17th - 23rd June 2019
10th - 16th June 2019
KAE presents its proprietary text analytics capabilities and explains how the text-based data available online can be used to guide business decisions
3rd - 9th June 2019
“Once upon a time…”
27th May - 2nd June 2019
An update on real-time payments in the US and its implications for merchants and banks
20th - 26th May 2019
Tatra banka's innovation hub, Elevator Lab allows FinTechs to maximize their potential
13th - 19th May 2019
Booming financial support and a maturing approach to regulation are helping LatAm establish itself on the FinTech map
KAE’s Chris Holmes discusses B2B cross-border payments
6th - 12th May 2019
Three successful strategies emerging in the world of consumer rewards
29th April - 5th May 2019
22nd - 28th April 2019
We interviewed Fouad Husseini, founder of the Open Insurance Initiative
15th - 21st April 2019
We interviewed Monzo's Simon Balmain...
8th - 14th April 2019
The rise and fall of P2P lending in China
1st - 7th April 2019
South Korean financial regulators have been hard at work making the country a better place for FinTech’s to grow
25th - 31st March 2019
The role of biometrics in transforming face-to-face payments
18th - 24th March 2019
KAE announces partnership with Shortcut, expanding both business’s ecosystems and value to clients
KAE announces partnership with NEW & Company, expanding both business’s ecosystems and providing more value to clients
11th - 17th March 2019
4th - 10th March 2019
15th February - 3rd March 2019
Can kept promises help your business to enhance sales and customer loyalty?
18th February - 24th February 2019
11th February - 17th February 2019
Using insights from behavioural economics to improve customer experience
4th February - 10th February 2019
Different approach, same result?
28th January - 3rd February 2019
Exploring some of Europe's largest digital-only banks
21st - 27th January 2019
Chatbots have surged in popularity, but will they stand the test of time?
14th - 20th January 2019
The future of FinTech... Hover over our predictions for more!
What does 2019 have in store? Hover over our predictions to see more!
7th - 13th January 2019
The highs and lows of emotional engagement...
31st December 2018 - 6th January 2019
Clarity, transparency and the voice of the customer...
Behind the scenes, retailers have been working tirelessly in a bid to win big this Christmas
10th - 16th December 2018
FinTech brings borrowing, wealth management and insurance closer to global citizens
3rd - 9th December 2018
Solna is on a mission to empower a generation of entrepreneurs to turn their passions into profit
The role of employees in customer experience and the impact of employee engagement programmes
26th November - 2nd December 2018
Views on the future of financial services as incumbents and FinTechs increasingly find common ground
19th - 25th November 2018
How an empathic yet negative reply from an online grocery farm made me think of Emotional Intelligence and has increased my perception of a company’s brand
12th - 18th November 2018
Will an increasing reliance on measurement call time on NPS?
Dispelling some of the myths surrounding Blockchain and cryptocurrencies
In November 2018, the FCA introduced new requirements for banks...
A roundup of the key takeaways from CXC EU 2018
Which countries have regulatory FinTech bridges? Find out by travelling round our interactive map...
"All it takes is for a company to be hit with a fine or sanction and the tower of trust that it has spent so many years to build up will swiftly topple down"
FinTechs offer innovative solutions for global citizens’ different payment needs, with other areas continuing to offer significant potential for disruption
TicketCo is striving to create a new global standard for all event payments
KAE has identified four evolving trends in customer experience for B2B payments
The payment provider who are staying ahead of the curve...
Will the UK see its throne overturned amid Brexit turbulence?
We hear from János Pereczes, Managing Director of Hungary's first bank-backed financial innovation lab
See. Want. Buy.
Online review analysis reveals a startling difference between user feedback for traditional vs. Fintech FS companies
Four themes top-of-mind for America’s leading customer experience professionals
Fintech is leading the way in delivering better cross-border payments...
Hellas Direct are making waves in the insurance sector - here's how they have revolutionised the industry with their cutting edge technology...
Key findings from our most recent research on the painpoints in the banking industry
Industry perspectives on how the industry can best serve and succeed in the U.S. Middle Market
Forecasting the RoI of optimised change programmes
FinTechs have been looking to disrupt many parts of the Financial Services industry. But how are they helping global citizens better manage their banking needs?
Starling Bank, the challenger bank recently named as the Best British Bank of 2018, has CX firmly on its mind
Providing payment innovation to Eastern European businesses
From cash to card to mobile? We take a look at some of the most prominent mobile payment solutions across the globe
KAE’s latest FinTech series maps the key trends and calls out a variety of FinTechs and solutions meeting the needs of today’s global citizens...
The annual FinTech Show in Budapest brought together an array of Hungarian incumbents and start-ups to discuss all things FinTech
Moving from touch point satisfaction to painpoint satisfaction
The U.K. insurtech using artificial intelligence to help make insurance buying work better for consumers
KAE’s first in a new blog series explores how machine learning can add even more value to the measurement of experience.
The new credit bureau that uses financial behaviour to measure creditworthiness
The online money transfer comparison platform
How do new payment solutions ease friction & improve customer satisfaction?
Streamlining the Accounts Payable process
How InsurTechs are driving innovation with flexible digital products built on data that puts customer experience at the centre
To achieve an organisation’s maximum potential, customer experience should be viewed through both sustaining and transformational perspectives
Creating the new global standard for event payments
Top trends and takeaways from this year’s Business Travel Show
This week payments professionals from across Europe came together for the CPI European Summit 2018.
A look into FinTech disruption across the B2B payments space, from international partnership to local innovation
What could cryptocurrency really become? Shona Sabah uncovers the case for cryptocurrencies across commercial payments ...
Is Crowdfunding a viable financing option to fund FinTech growth?
The Top 12 trends that shaped FinTech in 2017 & will set the pace for the year ahead..
12 key lessons from events last year to drive CX change in 2018 and beyond
The technology platform brokering a new deal between people and their money. We find out more from Bud...
This week marks the launch of the UK Open Banking initiative. Will it have its desired effects and shake up retail banking?
The P2P finance platform offering more than just finance...
Despite promising developments, there are still some questions that remain unanswered...
The hype is inescapable, but can retailers ‘beat the house’ and improve customer experience in the process?
With ratings falling, do traditional and low-cost carriers need to refocus their investment in CX?
The Norwegian InsurTech start-up that is backed to bring insurance into the digital era
Is technology translating to a superior customer experience?
The FinTech company built with business owners in mind
Are customers ready to deepen their relationship with insurers?
Anyfin is intent on creating transparency and lowering costs for its customers, while disrupting the consumer lending space in the process
Going against all odds to democratise foreign exchange for consumers
The future of banking, the potential impact of PSD2 and the strategy of a FinTech player that is centred on a philosophy of enabling leadership when banking changes...
Operating at the intersection between social media and insurance is the London-based InsurTech start-up Digital Fineprint
From a bottle of rare wine to a treasured diamond ring, Everledger is helping to ensure global transparency by harnessing the best of emerging technology
The latest infographic by KAE on patient experience, painpoints and pathways to improvement...
How private healthcare companies can adopt best practice to meet the expectations their new customers don't know they have yet
Reflecting on B2C practices can help strengthen customer experience strategies in B2B
A snapshot of the current FinTech landscape and the areas gaining the most traction; namely SME lending and payments
Standing out from the Blockchain crowd with a commercialised application
Utilising behavioural psychology is essential for organisations who want to improve their customers’ experiences.
Investment in CX is still too low, despite a chance for material growth in margin
Heightened concerns from the European FinTech community regarding this once heralded pro-FinTech regulation
Despite all the hype around Blockchain in U.S. Healthcare, it will likely be InsurTech, not the hospitals, that are the first adopters
A region of opportunity?
What is the potential impact upon customer satisfaction and the future of branch-led banking?
Key things to consider when it comes to serving commercial clients
As we move further into the internet age, companies need to adapt to higher expectations of information transparency
Is Hong Kong’s FinTech future being thwarted by mixed regulator activities and talent shortages?
What are the key components driving the financial inclusion movement and the FinTech solutions that are paving the way forward?
FinTech solutions are creating positive ripples of change within the Small and Medium Enterprise (SME) ecosystem
From vicious cycle to virtuous cycle: could FinTech be the key to unlocking wider access to borrowing?
Are FinTech led payment solutions the financial inclusion panacea?
How can FinTech be leveraged to help the financially underserved across the savings space?
In our upcoming Financial Inclusion blog series, we will get to grips with how FinTech helps to include the financially underserved
When it comes to regulation in the financial industry and its impact on the FinTech space, President Trump’s new administration could leave us with unanswered questions
Can the Singaporean FinTech space capitalise on a supportive policy framework while regulatory and political challenges hinder growth elsewhere?
Latin America - FinTech's real-life sandbox
From the coining of 'RegTech' to the compliance conundrum, what solutions do RegTechs currently offer and what's next?
Japan presents a model of incremental integration of financial technology into existing business models.
In spite of a troubling few months, marketplace lending remains defiant
The opportunity to facilitate fast, efficient and secure transfer of assets?
For the first time this year, FinTech attracted the most investment in the Nordic region...
Despite traditionally being at the forefront of financial innovation, this year's developments have put the US' leading status into doubt
What does the future of Blockchain look like within the Financial Services industry?
It has been widely reported that a number of countries are attempting to steal the FinTech crown from the UK
Could disruption in this area be the next big thing?
There is an increasing number of initiatives worldwide that aspire to foster collaboration among FinTech hubs.
Despite the trend of FinTechs partnering with established players, TransferWise has made somewhat of a U-turn
Much has been written post the Brexit vote about the impact on investment into U.K. FinTechs. But how does the situation look globally?
Do Western FinTechs have a chance to play on the Asian FinTech stage?
Blockchain! ‘The most important IT invention of our age?’ (J.Naughton)
Could real-time payments become a reality for FinTechs?
FinTechs are raising eyebrows among incumbents, with differing views on what their emergence means to the industry
The Rise of the FinTech Index
An inviting playground for FinTechs, with more likely to be opening soon
Are FinTechs being invited to the Financial Services party as the political party filler to flesh out the guest list, or is the invite a genuine one?
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