Blog – KAE

The Rorschach of NPS

NPS (Net Promoter Score) is a simple, cost effective and easily repeatable way to measure and track customer satisfaction for a brand. As with any analytical tool, though the question…

Churn analysis and the Net Promoter Score: Can NPS predict customer retention?

While customer acquisition is a critical parameter for any business to grow, neglecting current customers in pursuit of new ones can have a damaging impact. Developing and maintaining a loyal customer base can generate long-term business growth: retaining customers can lead…

The perks and dangers of the democratisation of finance

The GameStop / Robinhood saga has dominated the news over recent weeks and provoked some strong reactions across the industry. For FinTech as a whole, the scandal raised some intriguing…

The state of FinTech: a recap of 2020 and a glimpse into 2021

2020 was a very challenging year for most industries, and FinTech was no exception. However, the FinTech industry seems to have weathered the storm that continues to ravage the globe….

How inclusive is your website design?

Inclusive Design is a key frontier in web design and may have a significant impact on the number of customers you reach As the Covid-19 epidemic has forced many of…

Five ways great employee experience leads to better CX

Happy and engaged employees create better experiences, which leads to a more satisfied and loyal customer base Of all the areas of life that have been disrupted in the first…

What will the “new normal” look like for retail ?

Adjusting in-store and online shopping experiences to address new realities After what have surely been some of the strangest few months for the retail industry in recent memory, brick-and-mortar stores…

Vantage: Aire

Aneesh Varma, Founder and CEO of Aire sheds light on how alternative data can help lenders better assess credit risk Tell us more about Aire! What makes your company and…

Credit scoring: Going alternative

FinTechs are utilising alternative data to develop fundamentally new approaches to credit scoring When assessing applicants’ financial reliability, lenders globally have traditionally relied on a limited range of data sources….

How AR has evolved to play an important role in CX?

Augmented reality is starting to fill in genuine gaps in the customer experience, easing pain points and simplifying customer journeys Augmented reality (AR) is the blend of the real world…

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