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e-Currencies – a potential success story?


Brand values: considerations for your organisation


Top 3 trends in VC investor strategies


Vantage: Tink


Robotic Process Automation – AI under the microscope


FinTech year in review


KAE’s 2020 Predictions: Customer Experience


Status check: China’s FinTech regulatory landscape


Vantage: Pynk


Digital-only brands & customer experience: pop-up stores


The threat of tech giants to the financial services space


Why do high yield cash deposit accounts vary so much?


How Fintechs are outcompeting traditional banks for the millennial market


Vantage: Silot


Using AI in the fight against fraud


Will stablecoins be able to sail into the mainstream?


Vantage: OakNorth


Chatbots – The future of CX? Part II


Vantage: ClauseMatch


Lesson 2: You don’t always need to wow your customers to drive brand advocacy


Lesson 1: Don’t use NPS as a single metric


Using topic modelling to find meaning in text-based data


Status Check: Real-Time Payments in the US


P2P Lending in China: A World beyond Payments


South Korea, a FinTech Hub-To-Be?


Successful brands are keeping promises


Making the best of a (potentially) bad CX situation


A very merry customer experience


Does emotional intelligence make you stronger?


Vantage: Blockchain Slovakia


Vantage: Neotas


Incumbent Choices in Business Strategy


VANTAGE: MKB Fintechlab


PISPs and how they are improving the payment experience


Fintech Guide For Global Citizens: Remittances


Mobile’s mission to conquer in-store payments


Mobile’s mission to conquer in-store payments


FinTech Vantage: Credit Kudos


The role of bill payment in restaurant CX


FinTech Vantage: MineralTree


InsurTech: At the crest of a digital revolution?


Framing CX as distinct growth opportunities


The Importance of CX in Business Travel


FinTech at a Crossroad: The Development of the B2B Space in China


Cryptocurrencies & The Case for Commercial Payments


What to Expect on the Eve of Open Banking in the UK?


Canadian FinTech: Emerging from the shadow of the US?


Black Friday: Stick, Twist or Double Down for Retailers


Customer Experience in Airlines


Transparency, Expectations, Strategy


FinTech in Hong Kong


Financial Inclusion: SMEs


Financial Inclusion: Borrowing


Financial Inclusion: Savings


From regional financial hub to global FinTech capital?


FinTech In Japan: a Case Study Of Kaizen?


FinTech Growth: Testing the Nordic Waters


The winds of change buffet cross-border payments


Global FinTech investment struggles to retain pace


A Masterpiece in the Making for FinTechs?


Commercial Payments under the Scrutiny of New Technology


Juan Zafra