Search Results for ‘experience’

Five ways great employee experience leads to better CX

KAE’s 2020 Predictions: Customer Experience

Digital-only brands & customer experience: pop-up stores

Travel experiences: Rethinking the customer journey

The importance of storytelling in Customer Experience

Customer Experience Predictions 2019

A very merry customer experience

Engaging employees to create magical customer experiences

The observer problem and customer experience

The Evolution of Customer Experience in B2B Payments

PISPs and how they are improving the payment experience

CXFS – Customer Experience For Financial Services

Customer Experience in Airlines

The NHS Patient Experience

Customer Experience in the B2B space

Investing in Customer Experience

Customer Experience

Tom Rausch

What will the “new normal” look like for retail?

Vantage: Aire

Using psychological principles in the customer journey

How AR has evolved to play an important role in CX?

FinTech health check: Covid-19

Brand values: considerations for your organisation

Hyper-localisation: a retail reality that is here to stay

Vantage: Barzahlen

Financial Infrastructure: The FinTech way

Frances Cavanagh

Vantage: Tink

Card acquiring trends in the Caribbean

Robotic Process Automation – AI under the microscope

FinTech year in review

Status check: China’s FinTech regulatory landscape

The future of invisible payments

Vantage: Pynk

CX Lesson 4: Cart abandonment shouldn’t be used as a KPI

Gemma Bowley

Why do high yield cash deposit accounts vary so much?

How Fintechs are outcompeting traditional banks for the millennial market

The importance of personalised travel

Vantage: Silot

Lesson 3: Customer expectations rise with competitor offerings

Vantage: OakNorth

Chatbots – The future of CX? Part II

Lesson 2: You don’t always need to wow your customers to drive brand advocacy

Vantage: Apiax

Vantage: Breathe Payments

Lesson 1: Don’t use NPS as a single metric

Using topic modelling to find meaning in text-based data

LatAm: The new kid at the FinTech table

Creating a successful consumer rewards proposition

Vantage: The Open Insurance Initiative

Vantage: Monzo

P2P Lending in China: A World beyond Payments

Payments at the tip of your fingers

Partner announcement

Successful brands are keeping promises

Nudging customers towards better decisions

Digital Banks: Value Propositions

Chatbots – The future of CX? Part I

Emotional Engagement in the Customer Journey

Making the best of a (potentially) bad CX situation

Vantage: Solna

Does emotional intelligence make you stronger?

Vantage: Blockchain Slovakia

CXC EU 2018

Vantage: Neotas

Vantage: TicketCo


Aleksandra Perenc

VANTAGE: MKB Fintechlab

FinTech vs. the High Street: Mind the (CX) Gap

Fintech Guide For Global Citizens: Remittances


CX For Financial Services Conference 2018

Winning in the Middle Market

Understanding What Makes Your Customers Tick – Part III

Fintech Guide For Global Citizens: Banking

Vantage: Starling Bank

Vantage: Crassula

Mobile’s mission to conquer in-store payments

Mobile’s mission to conquer in-store payments

Understanding What Makes Your Customers Tick: Part II

FinTech Vantage: Brolly

Understanding What Makes Your Customers Tick

FinTech Vantage: Credit Kudos

FinTech Vantage: iCompareFX

The role of bill payment in restaurant CX

InsurTech: At the crest of a digital revolution?

Framing CX as distinct growth opportunities

Fintech Vantage: TicketCo

The Importance of CX in Business Travel

FinTech at a Crossroad: The Development of the B2B Space in China

Cryptocurrencies & The Case for Commercial Payments

Taking The Lead With CX in 2018

FinTech Vantage: Bud

Mattias Attbom

FinTech Vantage: Flender

Black Friday: Stick, Twist or Double Down for Retailers

Global Commercial Cards & Payments Summit 2017

FinTech Vantage: Tillit

CX in Supermarkets & The Hunger for Technology

FinTech Vantage: Tide

IoT and the Insurance Industry

FinTech Vantage: Anyfin

FinTech Vantage: Valoot

FinTech Vantage: Stacc

FinTech Vantage: Everledger

Getting to know your customers before they do

FinTech Vantage: Cygnetise

Behaviour, Perceptions and Differences

PSD2: A wolf in sheep’s clothing for FinTechs?

Blockchain: A Healthcare Warning for All That Hype

Labour’s plans to stop the clock in support of branch-led banking

FinTech in B2B Payments: A Case for Collaboration?

Transparency, Expectations, Strategy

The Payments Ecosystem: A Brave New World


From regional financial hub to global FinTech capital?

Natalja Sudorgina

A global FinTech beauty parade

FinTechs in the B2B payments space

The winds of change buffet cross-border payments

A Question of Partnership

When Insurance gets its hands on Blockchain: Insurtech?

FinTech Disruption in the Banking Space

CPI’s Europe Commercial Cards & Payments Summit 2016

Market Sizing

Competitor Intelligence


Exploring Content Discovery

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Senior Staff