Search Results for ‘experience’


Five ways great employee experience leads to better CX


KAE’s 2020 Predictions: Customer Experience


Digital-only brands & customer experience: pop-up stores


Travel experiences: Rethinking the customer journey


The importance of storytelling in Customer Experience


Customer Experience Predictions 2019


A very merry customer experience


Engaging employees to create magical customer experiences


The observer problem and customer experience


The Evolution of Customer Experience in B2B Payments


PISPs and how they are improving the payment experience


CXFS – Customer Experience For Financial Services


Customer Experience in Airlines


The NHS Patient Experience


Customer Experience in the B2B space


Investing in Customer Experience


Customer Experience


Tom Rausch


What will the “new normal” look like for retail?


Vantage: Aire


Using psychological principles in the customer journey


How AR has evolved to play an important role in CX?


FinTech health check: Covid-19


Brand values: considerations for your organisation


Hyper-localisation: a retail reality that is here to stay


Vantage: Barzahlen


Financial Infrastructure: The FinTech way


Frances Cavanagh


Vantage: Tink


Card acquiring trends in the Caribbean


Robotic Process Automation – AI under the microscope


FinTech year in review


Status check: China’s FinTech regulatory landscape


The future of invisible payments


Vantage: Pynk


CX Lesson 4: Cart abandonment shouldn’t be used as a KPI


Gemma Bowley


Why do high yield cash deposit accounts vary so much?


How Fintechs are outcompeting traditional banks for the millennial market


The importance of personalised travel


Vantage: Silot


Lesson 3: Customer expectations rise with competitor offerings


Vantage: OakNorth


Chatbots – The future of CX? Part II


Lesson 2: You don’t always need to wow your customers to drive brand advocacy


Vantage: Apiax


Vantage: Breathe Payments


Lesson 1: Don’t use NPS as a single metric


Using topic modelling to find meaning in text-based data


LatAm: The new kid at the FinTech table


Creating a successful consumer rewards proposition


Vantage: The Open Insurance Initiative


Vantage: Monzo


P2P Lending in China: A World beyond Payments


Payments at the tip of your fingers


Partner announcement


Successful brands are keeping promises


Nudging customers towards better decisions


Digital Banks: Value Propositions


Chatbots – The future of CX? Part I


Emotional Engagement in the Customer Journey


Making the best of a (potentially) bad CX situation


Vantage: Solna


Does emotional intelligence make you stronger?


Vantage: Blockchain Slovakia


CXC EU 2018


Vantage: Neotas


Vantage: TicketCo


Vantage: ECOMMPAY


Aleksandra Perenc


VANTAGE: MKB Fintechlab


FinTech vs. the High Street: Mind the (CX) Gap


Fintech Guide For Global Citizens: Remittances


VANTAGE: HELLAS DIRECT


CX For Financial Services Conference 2018


Winning in the Middle Market


Understanding What Makes Your Customers Tick – Part III


Fintech Guide For Global Citizens: Banking


Vantage: Starling Bank


Vantage: Crassula


Mobile’s mission to conquer in-store payments


Mobile’s mission to conquer in-store payments


Understanding What Makes Your Customers Tick: Part II


FinTech Vantage: Brolly


Understanding What Makes Your Customers Tick


FinTech Vantage: Credit Kudos


FinTech Vantage: iCompareFX


The role of bill payment in restaurant CX


InsurTech: At the crest of a digital revolution?


Framing CX as distinct growth opportunities


Fintech Vantage: TicketCo


The Importance of CX in Business Travel


FinTech at a Crossroad: The Development of the B2B Space in China


Cryptocurrencies & The Case for Commercial Payments


Taking The Lead With CX in 2018


FinTech Vantage: Bud


Mattias Attbom


FinTech Vantage: Flender


Black Friday: Stick, Twist or Double Down for Retailers


Global Commercial Cards & Payments Summit 2017


FinTech Vantage: Tillit


CX in Supermarkets & The Hunger for Technology


FinTech Vantage: Tide


IoT and the Insurance Industry


FinTech Vantage: Anyfin


FinTech Vantage: Valoot


FinTech Vantage: Stacc


FinTech Vantage: Everledger


Getting to know your customers before they do


FinTech Vantage: Cygnetise


Behaviour, Perceptions and Differences


PSD2: A wolf in sheep’s clothing for FinTechs?


Blockchain: A Healthcare Warning for All That Hype


Labour’s plans to stop the clock in support of branch-led banking


FinTech in B2B Payments: A Case for Collaboration?


Transparency, Expectations, Strategy


The Payments Ecosystem: A Brave New World


Trumponomics


From regional financial hub to global FinTech capital?


Natalja Sudorgina


A global FinTech beauty parade


FinTechs in the B2B payments space


The winds of change buffet cross-border payments


A Question of Partnership


When Insurance gets its hands on Blockchain: Insurtech?


FinTech Disruption in the Banking Space


CPI’s Europe Commercial Cards & Payments Summit 2016


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Competitor Intelligence


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Senior Staff