Search Results for ‘business’


FinTech responds to the pandemic: Supporting businesses


Digital Banks – Business Models


Incumbent Choices in Business Strategy


The Importance of CX in Business Travel


How inclusive is your website design?


Five ways great employee experience leads to better CX


Blockchain as a new bedrock in supply chain management?


Vantage: Aire


Using psychological principles in the customer journey


FinTech health check: Covid-19


e-Currencies – a potential success story?


Brand values: considerations for your organisation


Hyper-localisation: a retail reality that is here to stay


Financial Infrastructure: The FinTech way


Vantage: Tink


Card acquiring trends in the Caribbean


Robotic Process Automation – AI under the microscope


FinTech year in review


KAE’s 2020 Predictions: Customer Experience


The future of invisible payments


How is FinTech enabling financial inclusion?


Vantage: Pynk


Digital-only brands & customer experience: pop-up stores


The threat of tech giants to the financial services space


The importance of personalised travel


Vantage: Silot


Using AI in the fight against fraud


Lesson 3: Customer expectations rise with competitor offerings


Vantage: OakNorth


Chatbots – The future of CX? Part II


News: The FinTech Feed


Vantage: ClauseMatch


Lesson 2: You don’t always need to wow your customers to drive brand advocacy


Vantage: Apiax


Vantage: Breathe Payments


Lesson 1: Don’t use NPS as a single metric


Using topic modelling to find meaning in text-based data


The importance of storytelling in Customer Experience


Status Check: Real-Time Payments in the US


Vantage: Elevator Lab


The Paypers B2B Payments and Fintech Guide 2019


Creating a successful consumer rewards proposition


Vantage: The Open Insurance Initiative


Vantage: Monzo


P2P Lending in China: A World beyond Payments


South Korea, a FinTech Hub-To-Be?


Payments at the tip of your fingers


Partner announcement


Partner announcement


Successful brands are keeping promises


News: The FinTech Feed


Nudging customers towards better decisions


Digital Banks: Value Propositions


Chatbots – The future of CX? Part I


Emotional Engagement in the Customer Journey


Juan Perez


Making the best of a (potentially) bad CX situation


A very merry customer experience


FinTech Guide for Global Citizens: Conclusion


Vantage: Solna


Engaging employees to create magical customer experiences


Your Career


The observer problem and customer experience


Vantage: Blockchain Slovakia


Vantage: Neotas


Vantage: TicketCo


Bethany Armstrong


Vantage: ECOMMPAY


Aleksandra Perenc


The Road Ahead for FinTech in Europe


VANTAGE: MKB Fintechlab


PISPs and how they are improving the payment experience


CXFS – Customer Experience For Financial Services


VANTAGE: HELLAS DIRECT


Winning in the Middle Market


Understanding What Makes Your Customers Tick – Part III


Vantage: Starling Bank


Vantage: Crassula


Mobile’s mission to conquer in-store payments


Mobile’s mission to conquer in-store payments


Understanding What Makes Your Customers Tick: Part II


FinTech Vantage: Brolly


Understanding What Makes Your Customers Tick


FinTech Vantage: Credit Kudos


FinTech Vantage: iCompareFX


FinTech Vantage: MineralTree


InsurTech: At the crest of a digital revolution?


Framing CX as distinct growth opportunities


Fintech Vantage: TicketCo


FinTech Collaboration: The view from CPI Europe Summit


FinTech at a Crossroad: The Development of the B2B Space in China


Cryptocurrencies & The Case for Commercial Payments


How To Fund a FinTech: A Closer Look at Crowdfunding


Taking The Lead With CX in 2018


FinTech Vantage: Bud


What to Expect on the Eve of Open Banking in the UK?


Mattias Attbom


FinTech Vantage: Flender


Black Friday: Stick, Twist or Double Down for Retailers


Customer Experience in Airlines


FinTech Vantage: Tillit


CX in Supermarkets & The Hunger for Technology


FinTech Vantage: Tide


IoT and the Insurance Industry


FinTech Vantage: Anyfin


FinTech Vantage: Valoot


FinTech Vantage: Stacc


FinTech Vantage: Digital Fineprint


FinTech Vantage: Everledger


Getting to know your customers before they do


Customer Experience in the B2B space


FinTech Vantage: Cygnetise


Behaviour, Perceptions and Differences


PSD2: A wolf in sheep’s clothing for FinTechs?


FinTech Collaboration: B2B Payments in Asia Pacific


Labour’s plans to stop the clock in support of branch-led banking


FinTech in B2B Payments: A Case for Collaboration?


Transparency, Expectations, Strategy


Financial Inclusion: The Triple Win?


Financial Inclusion: SMEs


Commercial Cards & Payments Summit Europe 2017


Financial Inclusion: Borrowing


Financial Inclusion: Payments


Financial Inclusion: Savings


The Payments Ecosystem: A Brave New World


New Blog Series: The Road to Financial Inclusion


Trumponomics


From regional financial hub to global FinTech capital?


Hola FinTech!


FinTech In Japan: a Case Study Of Kaizen?


Alternative SME Lenders
Battle On


The Blockchain Conference for Finance


CPI Global Commercial Cards & Payments Summit 2016


A global FinTech beauty parade


FinTech hubs swap competition for collaboration


Ane Unamuno


The winds of change buffet cross-border payments


Global FinTech investment struggles to retain pace


Challenges in Cracking the Chinese FinTech Space


FinTech Disruption in the Banking Space


Making Healthy Relationship Investments


Regulatory Sandbox


The awkward party invite?


Who will win the battle to become Europe’s FinTech capital?


Commercial Payments under the Scrutiny of New Technology


Shining the spotlight on the
Asia-Pacific region


Segmentation


Proposition Refinement


Challenging conditions in UK retail for Islamic Finance


Analytics