Search Results for ‘business’

FinTech responds to the pandemic: Supporting businesses

Digital Banks – Business Models

Incumbent Choices in Business Strategy

The Importance of CX in Business Travel

How inclusive is your website design?

Five ways great employee experience leads to better CX

Blockchain as a new bedrock in supply chain management?

Vantage: Aire

Using psychological principles in the customer journey

FinTech health check: Covid-19

e-Currencies – a potential success story?

Brand values: considerations for your organisation

Hyper-localisation: a retail reality that is here to stay

Financial Infrastructure: The FinTech way

Vantage: Tink

Card acquiring trends in the Caribbean

Robotic Process Automation – AI under the microscope

FinTech year in review

KAE’s 2020 Predictions: Customer Experience

The future of invisible payments

How is FinTech enabling financial inclusion?

Vantage: Pynk

Digital-only brands & customer experience: pop-up stores

The threat of tech giants to the financial services space

The importance of personalised travel

Vantage: Silot

Using AI in the fight against fraud

Lesson 3: Customer expectations rise with competitor offerings

Vantage: OakNorth

Chatbots – The future of CX? Part II

News: The FinTech Feed

Vantage: ClauseMatch

Lesson 2: You don’t always need to wow your customers to drive brand advocacy

Vantage: Apiax

Vantage: Breathe Payments

Lesson 1: Don’t use NPS as a single metric

Using topic modelling to find meaning in text-based data

The importance of storytelling in Customer Experience

Status Check: Real-Time Payments in the US

Vantage: Elevator Lab

The Paypers B2B Payments and Fintech Guide 2019

Creating a successful consumer rewards proposition

Vantage: The Open Insurance Initiative

Vantage: Monzo

P2P Lending in China: A World beyond Payments

South Korea, a FinTech Hub-To-Be?

Payments at the tip of your fingers

Partner announcement

Partner announcement

Successful brands are keeping promises

News: The FinTech Feed

Nudging customers towards better decisions

Digital Banks: Value Propositions

Chatbots – The future of CX? Part I

Emotional Engagement in the Customer Journey

Juan Perez

Making the best of a (potentially) bad CX situation

A very merry customer experience

FinTech Guide for Global Citizens: Conclusion

Vantage: Solna

Engaging employees to create magical customer experiences

Your Career

The observer problem and customer experience

Vantage: Blockchain Slovakia

Vantage: Neotas

Vantage: TicketCo

Bethany Armstrong


Aleksandra Perenc

The Road Ahead for FinTech in Europe

VANTAGE: MKB Fintechlab

PISPs and how they are improving the payment experience

CXFS – Customer Experience For Financial Services


Winning in the Middle Market

Understanding What Makes Your Customers Tick – Part III

Vantage: Starling Bank

Vantage: Crassula

Mobile’s mission to conquer in-store payments

Mobile’s mission to conquer in-store payments

Understanding What Makes Your Customers Tick: Part II

FinTech Vantage: Brolly

Understanding What Makes Your Customers Tick

FinTech Vantage: Credit Kudos

FinTech Vantage: iCompareFX

FinTech Vantage: MineralTree

InsurTech: At the crest of a digital revolution?

Framing CX as distinct growth opportunities

Fintech Vantage: TicketCo

FinTech Collaboration: The view from CPI Europe Summit

FinTech at a Crossroad: The Development of the B2B Space in China

Cryptocurrencies & The Case for Commercial Payments

How To Fund a FinTech: A Closer Look at Crowdfunding

Taking The Lead With CX in 2018

FinTech Vantage: Bud

What to Expect on the Eve of Open Banking in the UK?

Mattias Attbom

FinTech Vantage: Flender

Black Friday: Stick, Twist or Double Down for Retailers

Customer Experience in Airlines

FinTech Vantage: Tillit

CX in Supermarkets & The Hunger for Technology

FinTech Vantage: Tide

IoT and the Insurance Industry

FinTech Vantage: Anyfin

FinTech Vantage: Valoot

FinTech Vantage: Stacc

FinTech Vantage: Digital Fineprint

FinTech Vantage: Everledger

Getting to know your customers before they do

Customer Experience in the B2B space

FinTech Vantage: Cygnetise

Behaviour, Perceptions and Differences

PSD2: A wolf in sheep’s clothing for FinTechs?

FinTech Collaboration: B2B Payments in Asia Pacific

Labour’s plans to stop the clock in support of branch-led banking

FinTech in B2B Payments: A Case for Collaboration?

Transparency, Expectations, Strategy

Financial Inclusion: The Triple Win?

Financial Inclusion: SMEs

Commercial Cards & Payments Summit Europe 2017

Financial Inclusion: Borrowing

Financial Inclusion: Payments

Financial Inclusion: Savings

The Payments Ecosystem: A Brave New World

New Blog Series: The Road to Financial Inclusion


From regional financial hub to global FinTech capital?

Hola FinTech!

FinTech In Japan: a Case Study Of Kaizen?

Alternative SME Lenders
Battle On

The Blockchain Conference for Finance

CPI Global Commercial Cards & Payments Summit 2016

A global FinTech beauty parade

FinTech hubs swap competition for collaboration

Ane Unamuno

The winds of change buffet cross-border payments

Global FinTech investment struggles to retain pace

Challenges in Cracking the Chinese FinTech Space

FinTech Disruption in the Banking Space

Making Healthy Relationship Investments

Regulatory Sandbox

The awkward party invite?

Who will win the battle to become Europe’s FinTech capital?

Commercial Payments under the Scrutiny of New Technology

Shining the spotlight on the
Asia-Pacific region


Proposition Refinement

Challenging conditions in UK retail for Islamic Finance