Search Results for ‘Amazon’


Five ways great employee experience leads to better CX


Using psychological principles in the customer journey


FinTech health check: Covid-19


Top 3 trends in VC investor strategies


FinTech year in review


The future of invisible payments


Digital-only brands & customer experience: pop-up stores


The threat of tech giants to the financial services space


Lesson 3: Customer expectations rise with competitor offerings


News: The FinTech Feed


Chatbots – The future of CX? Part II


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Lesson 1: Don’t use NPS as a single metric


LatAm: The new kid at the FinTech table


Creating a successful consumer rewards proposition


News: The FinTech Feed


Chatbots – The future of CX? Part I


Vantage: ECOMMPAY


VANTAGE: HELLAS DIRECT


InsurTech: At the crest of a digital revolution?


The Importance of CX in Business Travel


Black Friday: Stick, Twist or Double Down for Retailers


CX in Supermarkets & The Hunger for Technology


Customer Experience in the B2B space


The Payments Ecosystem: A Brave New World


Challenges in Cracking the Chinese FinTech Space