Search Results for ‘AI’


Blockchain as a new bedrock in supply chain management?


What will the “new normal” look like for retail?


Vantage: Aire


Hyper-localisation: a retail reality that is here to stay


Robotic Process Automation – AI under the microscope


Using AI in the fight against fraud


Will stablecoins be able to sail into the mainstream?


Vantage: Blockchain Slovakia


Voice of the Customer in Retail Banking


Black Friday: Stick, Twist or Double Down for Retailers


Customer Experience in Airlines


Blockchain: A Healthcare Warning for All That Hype


FinTech In Japan: a Case Study Of Kaizen?


The Blockchain Conference for Finance


Blockchain: A work towards maturity


Global FinTech investment struggles to retain pace


When Insurance gets its hands on Blockchain: Insurtech?


Challenging conditions in UK retail for Islamic Finance


How inclusive is your website design?


Tom Rausch


Five ways great employee experience leads to better CX


Using psychological principles in the customer journey


Credit scoring: Going alternative


How AR has evolved to play an important role in CX?


FinTech responds to the pandemic: Supporting businesses


FinTech health check: Covid-19


e-Currencies – a potential success story?


Brand values: considerations for your organisation


Top 3 trends in VC investor strategies


Vantage: Barzahlen


Vantage: Tink


Card acquiring trends in the Caribbean


FinTech year in review


KAE’s 2020 Predictions: Customer Experience


Status check: China’s FinTech regulatory landscape


The future of invisible payments


How is FinTech enabling financial inclusion?


Vantage: Pynk


Digital-only brands & customer experience: pop-up stores


The threat of tech giants to the financial services space


CX Lesson 4: Cart abandonment shouldn’t be used as a KPI


Why do high yield cash deposit accounts vary so much?


How Fintechs are outcompeting traditional banks for the millennial market


The importance of personalised travel


Vantage: Silot


Lesson 3: Customer expectations rise with competitor offerings


Vantage: OakNorth


News: The FinTech Feed


Chatbots – The future of CX? Part II


Vantage: ClauseMatch


Lesson 2: You don’t always need to wow your customers to drive brand advocacy


News: The FinTech Feed


Vantage: Apiax


News: The FinTech Feed


Vantage: Breathe Payments


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Lesson 1: Don’t use NPS as a single metric


News: The FinTech Feed


Using topic modelling to find meaning in text-based data


News: The FinTech Feed


Status Check: Real-Time Payments in the US


Vantage: Elevator Lab


LatAm: The new kid at the FinTech table


News: The FinTech Feed


Creating a successful consumer rewards proposition


Vantage: The Open Insurance Initiative


Vantage: Monzo


P2P Lending in China: A World beyond Payments


News: The FinTech Feed


South Korea, a FinTech Hub-To-Be?


Payments at the tip of your fingers


Partner announcement


Partner announcement


Successful brands are keeping promises


Nudging customers towards better decisions


Digital Banks – Business Models


Digital Banks: Value Propositions


Chatbots – The future of CX? Part I


News: The FinTech Feed


Emotional Engagement in the Customer Journey


Making the best of a (potentially) bad CX situation


A very merry customer experience


FinTech Guide for Global Citizens: Conclusion


Vantage: Solna


Engaging employees to create magical customer experiences


Recap: FINTECHMATTERS Summit 2018


Does emotional intelligence make you stronger?


The observer problem and customer experience


CXC EU 2018


Global FinTech Bridges: Who, Where & How Many?


Vantage: Neotas


Fintech Guide For Global Citizens: Payments


Vantage: TicketCo


Bethany Armstrong


Incumbent Choices in Business Strategy


Vantage: ECOMMPAY


The Road Ahead for FinTech in Europe


VANTAGE: MKB Fintechlab


PISPs and how they are improving the payment experience


FinTech vs. the High Street: Mind the (CX) Gap


CXFS – Customer Experience For Financial Services


Fintech Guide For Global Citizens: Remittances


VANTAGE: HELLAS DIRECT


CX For Financial Services Conference 2018


Winning in the Middle Market


Understanding What Makes Your Customers Tick – Part III


Fintech Guide For Global Citizens: Banking


Vantage: Starling Bank


Vantage: Crassula


Mobile’s mission to conquer in-store payments


Mobile’s mission to conquer in-store payments


FinTech Guide For Global Citizens: Intro


Budapest puts on a FinTech show


Understanding What Makes Your Customers Tick: Part II


FinTech Vantage: Brolly


Understanding What Makes Your Customers Tick


FinTech Vantage: Credit Kudos


FinTech Vantage: iCompareFX


The role of bill payment in restaurant CX


FinTech Vantage: MineralTree


InsurTech: At the crest of a digital revolution?


Framing CX as distinct growth opportunities


Fintech Vantage: TicketCo


The Importance of CX in Business Travel


FinTech Collaboration: The view from CPI Europe Summit


FinTech at a Crossroad: The Development of the B2B Space in China


Cryptocurrencies & The Case for Commercial Payments


How To Fund a FinTech: A Closer Look at Crowdfunding


Top FinTech Trends in 2017 & What to Watch Out For in 2018


Taking The Lead With CX in 2018


FinTech Vantage: Bud


What to Expect on the Eve of Open Banking in the UK?


Mattias Attbom


FinTech Vantage: Flender


Canadian FinTech: Emerging from the shadow of the US?


Global Commercial Cards & Payments Summit 2017


FinTech Vantage: Tillit


CX in Supermarkets & The Hunger for Technology


FinTech Vantage: Tide


IoT and the Insurance Industry


FinTech Vantage: Anyfin


FinTech Vantage: Valoot


FinTech Vantage: Stacc


FinTech Vantage: Digital Fineprint


FinTech Vantage: Everledger


The NHS Patient Experience


Getting to know your customers before they do


Customer Experience in the B2B space


The Latin American FinTech Scene


FinTech Vantage: Cygnetise


Behaviour, Perceptions and Differences


Investing in Customer Experience


PSD2: A wolf in sheep’s clothing for FinTechs?


FinTech Collaboration: B2B Payments in Asia Pacific


Labour’s plans to stop the clock in support of branch-led banking


FinTech in B2B Payments: A Case for Collaboration?


Transparency, Expectations, Strategy


FinTech in Hong Kong


Financial Inclusion: The Triple Win?


Financial Inclusion: SMEs


Commercial Cards & Payments Summit Europe 2017


Financial Inclusion: Borrowing


Financial Inclusion: Payments


Financial Inclusion: Savings


The Payments Ecosystem: A Brave New World


New Blog Series: The Road to Financial Inclusion


Trumponomics


From regional financial hub to global FinTech capital?


Hola FinTech!


The role of RegTech in the FinTech world


Shona Sabah


Natalja Sudorgina


Alternative SME Lenders
Battle On


FinTech Growth: Testing the Nordic Waters


CPI Global Commercial Cards & Payments Summit 2016


The US playing catch-up with FinTech hubs globally


A global FinTech beauty parade


FinTechs in the B2B payments space


FinTech hubs swap competition for collaboration


Ane Unamuno


The winds of change buffet cross-border payments


A Question of Partnership


FinTechs: A Question of Acquisition or Partnership


Challenges in Cracking the Chinese FinTech Space


A Masterpiece in the Making for FinTechs?


FinTech Disruption in the Banking Space


Making Healthy Relationship Investments


Regulatory Sandbox


The awkward party invite?


Who will win the battle to become Europe’s FinTech capital?


Commercial Payments under the Scrutiny of New Technology


The Potential Impact of Brexit on the British FinTech Space


CPI Asia-Pacific Summit 2016


Shining the spotlight on the
Asia-Pacific region


‘The Interchange Debate’ Panel


Best Practice


Pricing


Retention


Acquisition


Disaster Recovery


Sarah Hawley


Exploring Content Discovery


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