Search Results for ‘2018’


Recap: FINTECHMATTERS Summit 2018


CXC EU 2018


CX For Financial Services Conference 2018


Top FinTech Trends in 2017 & What to Watch Out For in 2018


Taking The Lead With CX in 2018


e-Currencies – a potential success story?


Top 3 trends in VC investor strategies


Card acquiring trends in the Caribbean


Robotic Process Automation – AI under the microscope


FinTech year in review


KAE’s 2020 Predictions: Customer Experience


The future of invisible payments


Digital-only brands & customer experience: pop-up stores


The threat of tech giants to the financial services space


How Fintechs are outcompeting traditional banks for the millennial market


The importance of personalised travel


Vantage: Silot


Lesson 3: Customer expectations rise with competitor offerings


Vantage: ClauseMatch


Lesson 2: You don’t always need to wow your customers to drive brand advocacy


Lesson 1: Don’t use NPS as a single metric


Status Check: Real-Time Payments in the US


LatAm: The new kid at the FinTech table


Creating a successful consumer rewards proposition


Vantage: The Open Insurance Initiative


Vantage: Monzo


P2P Lending in China: A World beyond Payments


Payments at the tip of your fingers


Digital Banks: Value Propositions


Customer Experience Predictions 2019


News: The FinTech Feed


Making the best of a (potentially) bad CX situation


A very merry customer experience


News: The FinTech Feed


News: The FinTech Feed


Vantage: Solna


Engaging employees to create magical customer experiences


News: The FinTech Feed


News: The FinTech Feed


Does emotional intelligence make you stronger?


News: The FinTech Feed


Vantage: Blockchain Slovakia


Voice of the Customer in Retail Banking


Global FinTech Bridges: Who, Where & How Many?


Vantage: Neotas


Vantage: TicketCo


Karim Ben Hassine


The Evolution of Customer Experience in B2B Payments


Incumbent Choices in Business Strategy


Vantage: ECOMMPAY


The Road Ahead for FinTech in Europe


VANTAGE: MKB Fintechlab


PISPs and how they are improving the payment experience


Ilhan Beratli


FinTech vs. the High Street: Mind the (CX) Gap


CXFS – Customer Experience For Financial Services


Fintech Guide For Global Citizens: Remittances


VANTAGE: HELLAS DIRECT


Winning in the Middle Market


Understanding What Makes Your Customers Tick – Part III


Vantage: Starling Bank


Mobile’s mission to conquer in-store payments


Mobile’s mission to conquer in-store payments


Budapest puts on a FinTech show


Understanding What Makes Your Customers Tick: Part II


FinTech Vantage: Brolly


Understanding What Makes Your Customers Tick


FinTech Vantage: iCompareFX


The role of bill payment in restaurant CX


FinTech Vantage: MineralTree


InsurTech: At the crest of a digital revolution?


Framing CX as distinct growth opportunities


Fintech Vantage: TicketCo


The Importance of CX in Business Travel


FinTech Collaboration: The view from CPI Europe Summit


Cryptocurrencies & The Case for Commercial Payments


How To Fund a FinTech: A Closer Look at Crowdfunding


What to Expect on the Eve of Open Banking in the UK?


FinTech Collaboration: B2B Payments in Asia Pacific


The awkward party invite?


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